End User Experience Management & End User Monitoring

ManageEngine® Applications Manager is an application performance management solution that also provides the ability to manage end user experience of enterprise Internet Services and hosted Web Services.

In addition to monitoring infrastructure performance, it is essential for Enterprises and Application Service Providers to also monitor applications from an end user perspective. This helps IT, to ensure they are meeting customer expectation.

ManageEngine Applications Manager can help enterprises monitor end user services like web applications, web site lookup times, file access on remote servers, mail server round trip time (RTT), network response time across branch offices etc.

End User Transactions or Internet Service Protocols Supported

  • HTTP / HTTPS : Includes support for Web Application
  • POP
  • SMTP
  • Mail Server Round Trip Time
  • FTP
  • Telnet/SSH
  • Web Server Response Time
  • TCP Port Checks
  • ICMP - Ping
  • Application Server & Web Server Response Times
  • Database Query and Connection Times
  • SOAP Web Services checks
  • Custom Scripting that helps integrate custom application checks

Benefits of End User Monitoring

Better employee productivity

Poor response times for business critical applications could impact employee morale and make them reluctant to use applications deployed to make them more productive. Hence in order to get maximum mileage out of your investments in expensive ERP solutions, we should make sure response times are good.

Meet promised SLAs with End User Experience Management

By monitoring end user applications, the IT Team can better ensure critical applications perform as expected. This also helps them meet Service Level Agreements.

Be proactive

ManageEngine Applications Manager also helps the IT Team visualize performance degradation before end users complain. With dashboards that give visibility, IT Teams can make quick changes in the infrastructure to meet user demand.

Create monitor groups with ease

For pooling the resources of a location or a business application, you can create a new monitor group by grouping all associated infrastucture ( Databases, app servers etc). This way you can easily map the performance/availability dependency of each component on a business application or a location as whole.

Detect, isolate and solve issues quickly

Using root cause analysis you can ?detect anomalies and isolate possible problems by understanding their dependency to troubleshoot faster. With APM Insight, you can gain real-time visibility into an application code or an SQL query to easily identify transaction bottlenecks and performance hiccups.

Proactive monitoring with anomaly detection

You can monitor the gradual performance degradation by defining anomaly profiles on performance metrics. Using this, you can define rules and compare present data with the earlier best recorded one. Anomaly profiles can be created based on baseline values and custom expressions.

Get instant notifications with various actions

An alarm generated in the system is assigned a severity and is notified appropriately. When an error is detected, it can be notified immediately by configuring an action. Applications Manager supports the following actions:

  • Send Email
  • Send SMS
  • Execute custom scripts
  • Execute MBean Operation
  • Send SNMP Traps to third-party consoles.
  • Logging a ticket in ServiceDesk Plus.
  • Java Action
  • Virtual Machine Action
  • Amazon EC2 Instance Action
  • Windows Services Action

Also, JMX Notifications and SNMP Traps can be received in Applications Manager and they can trigger the actions configured.

Obtain exhaustive reports to prevent future outages

Plan the infrastructure capacity for peak hours with insights into historical data or by using synthetic transaction monitoring. These extensive reports depict the availability, health and response time of an application over a specified period of time.

Monitor your critical apps from mobile using the Android or iPhone app

Applications Manager's iPhone App and Android App allows you to track critical applications, perform actions, receive alerts and identify issues on your smartphones. With on-the-go monitoring you can reduce the time for resolution of a fault occurring in your system, thereby increasing the overall availability of your business services.

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