Live Chat from Tata Docomo Business Services with technology powered by TCS iON enables organizations connect with their web visitors in real-time for lead generation and customer support.

  • Convert web traffic into leads
  • Reduce bounce rates
  • Resolve issues faster and
  • Improve customer service & loyalty
  • Engage with customers in a cost-effective way
  • Better Agent Productivity


  • Multi lingual chat support
  • Multi agent chat and agent collaboration
  • In-chat file sharing
  • Department wise agent configuration
  • Auto routing of chat to department specific agent
  • Chat logs with time stamp
  • Email support for offline agents
  • Configurable chat box design

Why our LIVE CHAT ?

  • Technology from TCS, a global market leader in digital technologies
  • Highly secured application, with robust business continuity
  • Cost effective application, with unlimited chat sessions
  • Stand alone solution to enable Live Chat without investment in complex CRM solutions

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